What We Do & Don't Do

What Custom Threads Does

  • Supply a Great Product, Appropriately Priced and On Time.
  • Take our Performance and Our Customer’s Satisfaction very personally.
  • Continually Search Out Vendors and Embellishment Processes that allow us to Offer New and Exciting Options to our Customers.
  • Donate to the Causes that We, Our Customers and the Communities We Do Business In Care About.
  • Strive to continually Raise The Bar with respect to Product and Design and to Continuously Offer a Better Way of Doing Business.

What Custom Threads Doesn't Do

  • Work on Customer Supplied Products – especially Christmas Stockings!
  • Compete solely on Price.
  • Give Refunds – Although We Will Make Exchanges and Offer Store Credit where appropriate.
  • Supply Products where we cannot add value – standard promotional products.
  • Work with Customers where Custom Threads & Sports is Not a Good Fit as a Supplier.